Our store uses cookies to improve the user experience (remember your login details or collect statistics).
We recommend you accept its use to take full advantage of browsing. More information
close

.

These conditions of sale will apply to product orders placed with Tropical Corals.

Payment Methods

You must make the payment using one of the payment methods described below, as indicated.

Tropical Corals will do the corresponding invoice, which you can download in your customer profile. All payments will be made in €. Through the forms of payment included in the payment platform,Paypal, by bank tranfer or with credit card.

Product Prices and Availability

You can purchase any of the products that Tropical Corals offers for sale on the Website. However, in the exceptional case that, at the time of the request, the product is not available due to lack of stock, Tropical Corals will contact the client as soon as possible to inform them of: a) the approximate waiting time until the order can be met; b) the possibility of cancellation of the order and / or product / s without any charge; c / the possibility of acquiring an alternative product.

References to Tropical Corals products included in any site with which a link has been established, do not imply that said product is available for sale through said Website. Such references will not be interpreted under any circumstances as an offer of sale by Tropical Corals.

The prices of the products will be those that appear on the Website at the time you place your order. Tropical Corals reserves the right to modify the prices of its products at any time, in which case the new prices will be immediately applicable to the new orders that you make, as well as the modifications that you request in relation to previous orders, being understood In any case, the price changes will not apply to orders already made by you that are in the process of being delivered.

Taxes

The corresponding VAT rate is included in the prices of the products.

Shipping costs

Shipping costs will vary depending on the type of service chosen:

- Peninsula standard shipping (including Portugal): 14.9 euros for purchases under € 150 and free for purchases over € 150. For shipments to the Balearic Islands, the Canary Islands and Portugal Islands, check with us before ordering.

- For shipments to the countries of the European Union, the cost will be 42,90€ and free for purchases over  300€. No shipments are made for the rest of the countries.

Sending the Order

Orders will be shipped within 24-48 hours after receipt. In the event that this period is outside the shipping days, it will be sent on the following Monday.

The shipping days for Spain and mainland Portugal will be from Monday to Thursday.

The shipping days for the rest of the EU countries will be from Monday to Wednesday.

For shipments to Spain and mainland Portugal, the shipment will be made through MRW and will be received the day after the shipment, before 14:00.

For shipments to the rest of the EU countries, the shipment will be made through UPS EXPRES and will be received the day after the shipment, before 14:00.

The receipt of the order and delivery time is approximate, due to unforeseen events arising from external agents and they begin to count once the package has left our facilities. Due to the extraordinary situation in which we find ourselves, the delivery of the package may be delayed.

The delivery term described will be effective in the event that the customer is reachable at the delivery location during that period. In addition, these terms may be increased in extraordinary periods such as Sales, Christmas and Black Friday, among others.

Delivery of the Order

-Only one attempt will be made to deliver the package, since as they are live animals, their delivery is urgent and they can not wait for a next attempt.

In the event that the package can not be delivered, it will be returned to our facilities and the customer will pay the costs of a new shipment.

That is why it is important that on the day the order is delivered, there is always a person to pick up the order at the shipping address.

Guarantee

Tropical Corals declares that the products have the applicable guarantees in each case. For more information contact our Customer Service: info@tropicalcorals.eu.

The color of the products displayed on your screen may be subject to variations not controlled by us, such as its quality, typology or configuration. Therefore, we cannot guarantee that the colors you are seeing on your devices are the real ones.

The color of the corals can vary depending on the lighting and the parameters of the water. It is normal that corals sometimes arrive pale and withdrawn, due to the stress of shipping, recovering their colors in a few days, if the water and lighting parameters are correct.

DOA Policy

The corals will travel properly conditioned for minimal shipping stres. In the event that any coral arrives dead, you must let us know, within the next 12 hours after receipt, sending us photos or videos to info@tropicalcorals.eu.

The dead coral will be replaced in the next order, by one of the same characteristics or by a different one of the same value, if the customer prefers it.

Returns are not accepted, since corals are living animals.

Security

The website guarantees a safe purchase. For your security, you will verify that at no time does Tropical Corals request your bank details in any of the available payment methods. To guarantee the security of your purchase, card payments are made through Paypal.

Applicable Law and Jurisdiction

These Conditions of Sale will be governed by the laws of Spain. The contract shall be deemed to have been concluded in the place where you have your habitual residence, and the courts of that place are competent to hear of any conflict arising from these Conditions of Sale.